Kids aren't allowed here (they are next door at Sunscape Sabor Cozumel, the sister property) and the bulk of guests are couples. Towards the end of the day, the place can look a bit disheveled with abandoned towels and discarded cups, but staff puts everything in order before morning. Paved walkways meander through the large grounds which include palm trees, trimmed hedges, and tropical flowers. Just off of the lobby is the smallest pool in the property, the Relax Pool, which overlooks the white sand beach. Water and coffee are set out for guests' convenience. Overhead, light fixtures look like upside down candles.
The lobby is set with a nature-inspired water fountain and there are several beige couches for seating. Guests are greeted in the white semi-open-air lobby with a cold towel and glass of Champagne before a staff member orients them to the hotel (and maybe offers a time-share pitch). Room was musty talked to Dulce several times & nada.Secrets Aura Cozumel was originally built as a Wyndham property and it seems that no expenses were spared in renovations and upkeep. I asked him for change for 1000pesos and he happily gave me change. Not 5 minutes later, as we sat and watched, I see a front desk person (Carlos) get into the cash box, and pull out 50 & 100 peso notes. Last day, again, Dulce was there and we were told there was no money. EVERY day we were told they didn't have change for even a 500peso note. EVERY day we went to the front desk to ask for change in either USD or MXN Pesos to give tips. We were told their tour had the same thing but it didn't. We were going to book with an external company that offered snacks of ceviche & guacamole. After 10 more minutes we had to leave to catch our tour and left.Īs for the front desk, the concierge misrepresented what was on a snorkel tour we bought. We asked where it was, the waiter went to find out. At Oceana/Windows we actually wound up skipping breakfast once after waiting 45 minutes for our meal. We wound up eating at Bordeaux a couple of times where the service was beyond compare. That is when Andrea went into action and helped us by seating us and keeping an eye on us for our meal. We got really fed up when we had to wait for our table (no big deal) then other couples who arrived after us, were sat before us.
Times to order varied for us from 20-45 minutes. When we had Nicholas as our server, he was very prompt, courteous, polite and helpful. She actually came and took our order a couple of times as we waited over 30 minutes for someone to do so.
First, meals at Oceana: Andrea is a hostess who was amazing. I don't know if the staff were new, untrained, overwhelmed (don't see that as we were told the property was under 50% capacity) but we had issues at meals and front desk staff. The staff and the room were much less than we expected.
#Secrets aura cozumel rooms professional#
Guests have the option to cancel any cleaning services for their accommodation during their stay, Property cleaned by professional cleaning companies, Guest accommodation sealed after cleaning, Guest accommodation disinfected between stays, Linens, towels, and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against coronavirusĪll plates, cutlery, glasses, and other tableware sanitized, Food can be delivered to guest accommodation, Physical distancing in dining areas Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/out printed menus, magazines, pens, paper) removed, Staff follow all safety protocols as directed by local authorities Swimming pool, Swimming pool, Yoga classes, Beach umbrellas, Beach chairs/Loungers, Shallow end, Pool/Beach towels, Outdoor pool (year-round), Outdoor pool, Hot tub/Jacuzzi, Massage, SpaĪdditional charge, Solarium, Fitness center, Saunaįirst aid kits available, Process in place to check health of guests, Hand sanitizer in guest accommodation and common areas, Shared stationery (e.g.
#Secrets aura cozumel rooms free#
WiFi is available in all areas and is free of charge.įree public parking is available on site (reservation is not needed).Ĭoncierge, ATM on site, Baggage storage, Tour desk, Express check-in/out, 24-hour front deskĭaily housekeeping, Dry cleaning, Laundryīusiness center, Meeting/Banquet facilitiesįire extinguishers, 24-hour security, SafeĪdults only, Air conditioning, Shops (on site), Elevator, Facilities for disabled guests, Non-smoking rooms, Room service On-site coffee shop, Snack bar, Bar, Restaurant, Good Coffee! Live sports events (broadcast), Themed dinners, Bike tours, Beach, Entertainment staff, Snorkeling Beachfront, Private beach area, Terrace, Garden
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